Welcome to Express Parcel Pvt. Ltd. By accessing our website or using our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By using our courier, logistics, and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Offered
Express Parcel Pvt. Ltd. provides:
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Domestic and international parcel delivery
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Reverse logistics and return solutions
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Warehouse and inventory management
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Shipment insurance (optional)
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Document and legal handling related to shipments
3. User Responsibilities
You agree to:
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Provide accurate and complete information for shipment, including addresses and contact details
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Ensure parcels are securely packed, labeled, and comply with our prohibited items list
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Pay all applicable fees, taxes, and duties for the shipment
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Not use our services for unlawful, fraudulent, or harmful activities
4. Prohibited Items
The following items are not allowed to be shipped:
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Explosives, flammable materials, weapons
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Narcotics or illegal substances
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Perishable goods (without prior agreement)
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Counterfeit or restricted goods
Refer to our complete prohibited items list for more details.
5. Delivery and Liability
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Delivery times are estimates and may vary due to external factors.
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We are not liable for delays caused by weather, customs, incorrect addresses, or third-party partners.
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Our liability for lost or damaged parcels is limited to the value declared at shipment and subject to our insurance terms (if purchased).
6. Tracking and Communication
Users can track shipments via our website or app using a unique tracking ID. We may contact you via email, SMS, or phone for delivery updates, verification, or feedback.
7. Payment and Refunds
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All charges must be paid in full before or at the time of shipment.
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Refunds are subject to approval and may be processed in cases of service failure, excluding external factors.
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No refund will be provided for incorrect or incomplete shipment details provided by the user.
8. Privacy
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your information.
9. Intellectual Property
All website content, logos, and service marks are the property of Express Parcel Pvt. Ltd. and may not be used without written permission.
10. Termination of Service
We reserve the right to refuse, cancel, or suspend service to anyone at our discretion if terms are violated or fraudulent activity is suspected.
11. Governing Law
These Terms are governed by the laws of _______. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g.,___________].
12. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Express Parcel Pvt. Ltd.
Email: support@expressparcel.com
Phone: +91-XXXXXXXXXX
Address: [Insert Office Address]